Contact Us

By Email
- Our email address is customercare@global.jdsports.com
  Ensure you give us your order number for a quicker resolution.
On Twitter
- Contact our dedicated Twitter Customer Care team using the Twitter handle @jdhelpteam. Ensure you tweet your order number for a quicker resolution.

FAQ's

Customer Charter
- We hope that you are pleased with any purchase you have made. Sometimes however things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way, please let us know.
  What you can expect from us
  We will make it as easy as possible for you to contact us however you’d like to do it; email, Twitter, Facebook or even write to us it’s up to you.
  Polite, professional and enthusiastic staff who will greet you in a friendly way and identify themselves by first name.
  We will make sure our staff are trained well enough to deal with your enquiries the first time you contact us.
  Confidentiality and respect for your privacy.
  
  How you can help us
  Give us all the information we need to help you. Let us know if you have any special needs. Be polite to our staff and show them the same respect they will show you. By giving us feedback on how well we are doing so we can improve the way we help you. We will look to respond as soon as possible.
  
  How to complain if something goes wrong
  
  Complaint Handling and Feedback
  Step 1: Contact Us
  
  Email us at customercare@global.jdsports.com
  By Post:
  JD Sports Customer Care Department
  Hollinsbrook Way
  Pilsworth
  Bury
  BL9 8RR
  
  Step 2: Escalating your complaint
  If you're not satisfied with our response, please ask for the issue to be considered again. You’ll have the opportunity to discuss the issue with our Customer Champions Team
  
  If you are dissatisfied with our handling of your complaint, you can use the following link to access the EU’s Online Dispute Resolution platform to have your complaint forwarded to an independent third party for review:
  https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
  
  If your complaint has been escalated and you remain unsatisfied with our response, you may contact the Retail Ombudsman in order to seek an independent review of our handling of your complaint. The following link will take you to the Retail Ombudsman’s website:
  https://www.theretailombudsman.org.uk/dashboard/create-claim.php
Chatting to a Customer Care advisor online
- Available on our desktop site only
  Our Live Chat facility offers you the convenience of chatting to customer services when a telephone call may not be convenient for you.
  Log onto our desktop site and click the 'Live Chat' button. Once a Customer Service advisor has accepted your Live Chat request you will be able to make and discuss your enquiry by typing messages and receiving answers in real-time.
What are your opening hours?
- Open 24/7.
Careers at JD Sports
- Visit our Careers page for a list of all our vacancies. More info
Head Office Information
- Our Head Office address is:
  JD Sports Fashion PLC
  Edinburgh House
  Hollinsbrook Way
  Bury
  BL9 8RR
  
  For PR/Marketing opportunities, you can call our main reception on 0161 767 1000
Store Opening Times
- You can find a list of store opening times on our Store Finder