JD Sports

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Frequently Asked Questions

Can I track my order?

Go to www.jdsports.co.uk/track-my-order/, enter your order no. and the email address that you have used to place the order or your postcode.
Check the tracking link we sent in your despatch email to view the latest tracking information.
Please note Click and Collect orders cannot be tracked through this service.
Sign into your JD account www.jdsports.co.uk/myaccount/ and check your order history or simply use the track my order link to see the latest update of your home delivery.

HERMES
Returns Courier Collection for only £2.50 you can also arrange a courier collection from your home using myHermes. Visit MyHermes to arrange the collection details or print a returns label.

Once your order has been received by us we will process your refund within a few working days and we'll send you an email to let you know once it’s complete.

BY POST

You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.

Please return to:

JD Internet Returns
Door 2
Michael Faraday Avenue
Milnrow
Rochdale
OL16 4F

If you've purchased an item directly from our brand partner, you must return directly to them using the free returns label in the order.

A replacement label can be obtained from contacting customer care.

IN POST LOCKERS 24/7

Return through your nearest InPost Locker in over 1,100 locations
Open 7 days a week 24/7
You can print a label from the carrier website by clicking the create return link

COLLECT+

Drop off your return at a time and place that suits you with Collect+

Use the free CollectPlus app to track your return - Download the CollectPlus app which allows you to scan your return before dropping it off at your chosen CollectPlus Point. The app gives you a quick access to parcel tracking and you can see when it has arrived back with JD Sports.

Visit collectplus.co.uk/jdsports for more details or to print your returns label.

Can I change or cancel my order?

We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed.

If you change your mind you can return it to us free of charge.

If your item is direct from our brand partner this must be returned direct to them using the free returns label. For further information, visit our returns section to view all of your returns options.

How long will it take to get my refund?

It can take between 3-5 working days for your refund to be returned to your account. If you haven’t received your refund after this time, then please contact our Customer Service team who will be happy to look in to this.

Can I check if stores near me have the item I'm looking for?

To check if your local store has an item in stock then please contact our Customer Service team who will be happy to help.

How do I contact you?

If you want to get in touch, then please use one of the below methods.

Online Customer Care Form.

By Email
Our email address is onlinehelp@jdsports.co.uk.
Please provide the order number for a quicker resolution.

By Phone
Please call your local store via the store locator https://www.jdsports.co.uk/store-locator/
Calls are charged at your standard network rate.

On Twitter
Contact our dedicated Twitter Customer Care team using the Twitter handle @jdhelpteam. Ensure you include your order number in the tweet for a quicker resolution.

Live Chat
Available on our desktop website. Click the live chat button next time you visit us on desktop to chat to a Customer Service representative.

How long will my international order take to be delivered?

International Standard delivery times vary depending on the destination and service selected at checkout. Depending on the location of your delivery, we do aim to deliver your order between 10 and 14 working days.

If you want your order to arrive sooner, then we offer an Express Delivery Service.

We go global and deliver to 197 countries. Click here to find out more about locations we deliver to, pricing and delivery times.

Who will deliver the parcel for my international order?

Deliveries will be shipped via DPD or Royal Mail depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.

Will the recipient have to pay duty on the order?

Our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation.

Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. JD Sports cannot offer any assistance in these processes.

To help make sure that customs duties are not payable for deliveries outside the EU, check the custom duty threshold of the country you're sending your items to, before you order, and keep your total basket value below that threshold.

What do I do if my item arrives faulty or damaged?

If an item arrives damaged or faulty then please contact our Customer Service team who will arrange and discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.

Alternatively, you can take your despatch note and the faulty or damaged goods to one of our JD stores. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund or exchange.