We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed.

If you change your mind you can return it to us free of charge by posting it back to us. For further information, visit our returns section to view all of your returns options.

Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order.

If you're having issues with your delivery, then please check the status of your order by using one of the below methods:

1. Go to https://www.global.jdsports.com/track-my-order/, enter your order no. and the email address that you have used to place the order. If you don't have the order number handy, please enter your postcode.
2. Check the tracking link we sent in your despatch email to view the latest tracking information.
3. Sign into your JD account https://www.global.jdsports.com/myaccount/dashboard/ and check your order history or simply use the track my order link to see the latest update of your home delivery.

If you're still having issues with your delivery, then please contact our Customer Care team who will be happy to help.

At certain times we are unable to send all of the items that you have ordered. If this is the case, we will send you an email letting you know of any items that are missing from your order.

Please note that we will provide a full refund for any items that have not been sent.

If you have not received your full refund after 5 working days, then please contact our Customer Care team.

There are various reasons as to why your order might have been cancelled. Please contact our Customer Care team. who will be happy to assist you further on this issue.

Standard home deliveries are usually delivered within 2 - 3 days of your order being placed.

Next Day deliveries will be made the next day if your order has been placed before 9pm between Sunday – Friday and 8pm on Saturday

Next Day Evening Delivery will be made the next evening between 6pm and 10pm if your order has been placed before midnight the night before delivery.

Click and Collect orders will be ready for collection from your nominated store within 48 hours of you receiving a despatch email.

If your order has not arrived by the estimated delivery date then please check with your neighbours to see if the courier has left the parcel at their house, also check any safe areas that the driver may have left your parcel, such as the garden shed or porch.

Before contacting us please check the tracking link we sent in your despatch email to view up-to-date tracking information.

If you still can’t find your parcel or want an update on your order, then please contact our Customer Care team. quoting your order number.

1. Please check out our delivery page Here

International Standard delivery times vary depending on the destination and service selected at checkout. Depending on the location of your delivery, we aim to deliver your order within 10 working days.

If you want your order to arrive sooner, then we offer an Express Delivery Service.

We go global and deliver to 197 countries.Click here to find out more about locations we deliver to, pricing and delivery times.

If you have received the wrong item, then please contact our Customer Care team who will be happy to assist you in getting this issue resolved.

If an item arrives damaged or faulty then please contact our Customer Care team who will discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.

Alternatively, you can take your despatch note and the faulty or damaged goods to one of our JD stores. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund or exchange.

If you've not had a confirmation email, then please check your junk mail folder to make sure it's not in there.

Please note that once your order has been placed, we're not able to resend your confirmation email. To check that your order has been received, login to your account on the JD website, then go to the orders section of the 'My Account' area.

If you don't have a registered account or you still cannot find your order, please contact our Customer Care team. who will be happy to help.

To ensure that you receive future notification emails from us, make sure we're in your email safe senders list and double check the email address you've registered with us is correct.

All UK home delivery orders under £100 do not require a signature on delivery. If your order is under £100, our carrier will choose the most appropriate delivery method for your delivery address if you are not in. This may include leaving your order with a neighbour or leaving the parcel in a safe place.

All UK home delivery orders over £100 require a signature on delivery by default, however you can amend this protocol by responding to our carrier's text message and choosing the option appropriate for you. To benefit from this service, please provide us with your mobile number at the checkout.