Returns

Returns Policy
- You have 14 days from receiving your order to return your goods to us. To return by post register your return on our returns portal here
  
  All you need is you order number and e-mail address to register your return. Online orders can only be refunded. Exchanges are not available.
How do I return something to you
- You have 14 days from receiving your order to return your goods to us.
  
  Visit our returns portal to print your returns label.
  
  Personalised items will not be accepted unless the personalised text is incorrect or if the item is faulty. Underwear is non-returnable for hygiene reasons. Swimwear returns will only be accepted if the hygiene seal is still intact.
  
  BY POST
  You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.
  
  Please return to:
  
  JD Internet Returns
  Door 2
  Kingsway Business Park
  Michael Faraday Avenue
  Rochdale
  OL16 4FW
  United Kingdom
Where should I post my return to?
- You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility. Please return your order to this address:
  
  JD Internet Returns
  Door 2
  Kingsway Business Park
  Michael Faraday Avenue
  Rochdale
  OL16 4FW
  United Kingdom
How will I know if you have received my order?
- Once the order has been processed a confirmation email will be sent to you. This is usually within a few hours.
  
  Please note that this may go into your junk/spam email folder if you have not shopped with us online before.
  
  Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.
How long will it take to process my return?
- As soon as your return has been received and checked by our warehouse team, we’ll email you to let you know.
  
  In the unlikely event that you haven’t received an email within 10 days of returning your items please contact our Customer Service team and we’ll help you out.
  
  Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.